Thursday, March 13, 2014

FujiFilm is Testing My Patience!

After trying two Fujifilm X-T1 cameras, both with issues, I have decided to try one more time to get one that works as it should.

As you may have read here, the first X-T1 I received had a problem with the image stabilization not activating when I pushed the shutter button halfway.  The full time IS worked fine.  So, I packed it up and sent it back in exchange for another one.  At 5:00 p.m., two days ago, I received the second X-T1 and immediately set the basic camera parameters then went outside while there was still some good daylight to test all the camera's functions as well as the kit lens by taking some preliminary test images.  Everything worked fine and I was relieved.  The image stabilization was clearly visible activating when I pushed the shutter halfway.  Great!

But, as you may have read here, when viewing the image files (both JPEG and RAW) at 100% to assess the image stabilization and lens sharpness across the frame, I noticed dead pixels on the sensor!  Yesterday, I sent it back for a refund and really had to think about whether or not I wanted to further pursue the X-T1 or just stick with my Olympus E-M1.  I was conflicted.  I have never had to send a camera back in 44 years of actively photographing.

I was, and still am, very frustrated to receive two consecutive cameras that were defective.  My confidence level in Fujifilm right now for quality control is not high.  I decided last evening to try one more copy of this, what appears at first use to be, a very nice photographic instrument.  Let's hope the third copy works as it should.

Since I haven't read much on the Internet about Fujifilm and quality control issues, I will adopt the attitude that this was just a streak of bad luck and not indicative of the company's products in general or this camera specifically.

The camera currently is back-ordered and I will "practice patience" until the next copy arrives.  Until then, I will continue to use my D800E and Nikkor lenses to accomplish my photographic pursuits.  There have been no issues with any Nikon gear I have ever purchased nor has there been any with any M4/3 gear I have bought.  Bad luck, I suppose.  It has to happen sooner or later.  Or, am I being naive?  Time will tell.

I will write an update when the new camera kit arrives.

Thanks for looking. Enjoy!

Dennis Mook

Many of my images can be found at www.dennismook.com.  Please pay it a visit.  I add new images regularly.  Thank you.


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6 comments:

  1. Hi Denis,

    I had the same problem with my new X-T1 only 2 weeks ago.

    Hot pixel in the left middle of the sensor... I sent it back in warranty and 7 days later, everything is fine.

    No more problems and i'm finally happy to use my X-T1. Nevertheless, my Fuji X-E1 had the same trouble of Hot pixels after 6 months of use. Fixed again by the warranty.

    I try to focus the attention of Fuji in order they put via firmware the possibility to remap the sensor by ourselves. It will be a enormous gain of time when you're a victim of this trouble. I wrote to Fuji Rumors and to Fuji Golbal website, but no answers right now...

    Hope you 'll got your camera as soon as possible;)

    Cédric

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  2. One of my previous cameras, but I don't remember which, allowed remapping the sensor to eliminate the "hot" pixels. That would be a nice addition. Thanks for the comment.

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  3. Olympus E-M1 and E-M5 allow the remapping of sensor pixels (not sure about E-M10).
    That would be a nice addition to the X series.
    Hope Fuji will listen to their customers soon...

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  4. I think your first xt1 was fine. Fuji IS never operates when you half press the shutter. It only kicks in when you fully press the shutter. How do I know? Caus i own xt1 and xm1. Both operate IS this way (shooting only mode)

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  5. John, thank you for the comment. The second copy of the camera acted clearly differently from the first and the IS visibly kicked in upon half-press of the shutter. Additionally, The X-T1's user's manual indicates the IS does activate upon half-push of the shutter. Those two factors, along with the fact that in actual tests, I saw almost no difference in image sharpness as shutter speeds decreased, provided me with the data to draw my conclusion that the IS was not working properly in the first camera.

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  6. ohhh, fujifilm's QC is terrible from my experience. I got my x100 and found the viewfinder was slanted, which fujifilm only acknowledged this problem months later after many user reports. Sent back for repair and got back with hairs in the viewfinder…sent back again and came back with manual focus not working…took me 2 months to get the camera back to functional again

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